Advanced Client Retention, participants will learn strategies for building strong relationships with clients and retaining their business over the long term. They’ll learn how to develop personalized service plans, use customer feedback to improve service, and build customer loyalty through exceptional service.
Business Key Performance Indicators – Participants will dive deeper into the financial analysis and benchmarking needed to make informed business decisions. Participants will learn how to understand and leverage key performance indicators to drive business success.
Advanced Selling Techniques – Participants will learn advanced techniques for selling automotive repair services, including how to handle objections, close sales, and build long-term relationships with clients.
Customer Experience – will cover how to create a world-class customer experience in the shop by building a strong company culture, empowering employees, and exceeding customer expectations at every touchpoint.
Working with Employees – will teach participants how to effectively communicate with and manage employees, including how to build trust, provide feedback, and foster a positive work environment.
Dealing with Difficult Customers – will teach participants how to handle challenging situations with customers, including how to defuse tense situations, resolve conflicts, and build positive relationships even when dealing with difficult customers.
Throughout the training, participants will engage in lectures, case studies, and hands-on exercises. By the end of the training, they will have gained advanced skills and knowledge to take their performance to the next level and succeed in the competitive automotive repair industry.