Month: November 2024

This class was fantastic. They broke everything down to a really understandable process and were very “hip” on presenting and making the course an experience, rather than a boring training class. I would 100% recommend to anybody in this industry.

Alan and Alysa are very passionate about providing valuable information about automotive service and customer experience. I completed the front counter training and I am coming away with valuable information to help improve how I provide service. Thank you and I look forward to participating in other courses.

I recently participated in a two-day front counter training course with Beech Consulting, and it was an outstanding experience from start to finish. The course was extremely well organized, engaging, and packed with valuable information that’s directly applicable to the automotive service environment.

What really stood out was how they balanced learning with a fun, interactive atmosphere. It never felt overwhelming—just practical, relevant, and easy to absorb. I walked away with a much stronger understanding of how to elevate the front counter experience, improve communication with customers, and enhance overall service quality.

I highly recommend Beech Consulting to anyone in the automotive industry looking to sharpen their skills and bring their front counter performance to the next level

I had great front counter training from Beech Consulting clear, practical, and easy to follow. I learned useful skills I can apply right away. Highly recommend!

Wonderful course. So engaging would recommend for any employer or employee who is looking to level up their customer experience game! Thanks for everything!

I just completed my Level 1 with Alan, and I was thoroughly impressed. His exceptional attention to detail, combined with his ability to keep the entire group engaged from start to finish, made the experience both enjoyable and highly informative. Alan’s teaching style strikes the perfect balance between professionalism and approachability, which really set this training apart!

We recently completed the Level 1 Service Advisor Training with Alan, and I couldn’t be more impressed. The training was practical, relevant, and full of real-world strategies that we could implement immediately. Alan has a deep understanding of the challenges service advisors face and delivers the content in a clear, engaging way.

He didn’t just talk theory—he broke down the sales process, customer communication, objection handling, and quoting strategies in a way that made sense for our shop. His focus on building trust with customers and maximizing every opportunity at the front counter has already started making a difference in how our advisors approach their roles.

What really stood out was how invested he was in our success. Alan took the time to answer questions, adapt the training to our team’s experience level, and gave us actionable takeaways we’ve started using right away.

Highly recommend this course for anyone looking to strengthen their front-end team and increase shop performance from the first point of contact.

(Translated by Google) Excellent content, dynamic exercises, and comprehensive material. A must-do for all technical advisors.

(Original)
Très beau contenu et des exercices dynamiques et un contenu complet. À faire pour tous les conseiller technique

Crème of the crop! You will guarantee your business will grow working with Alan and the team. Technical expertise is relatively easy to get, but this is that combined with the humans, service and sales side - you won’t find it anywhere else.

Advisor Training - Alan and Alyssa provide excellent customer service education that is relevant to anyone in the automotive repair sector. The class has an upbeat, hands-on approach that provides good techniques, templates and take home information that will help excel your customer service. Highly recommended.

Alan is an amazing coach. Really cares about your success in business or even in your personal life. The customer experience workshop is great for team building and improving the overall customer service experience at your business. Highly recommend

Had the privilege of attending the Customer Service Experience class with my team. Allan and Alysa deliver this impactful training with such enthusiasm and passion. Personally I found the experience revolutionary in how we can approach our clients needs and beyond. I highly recommend this class to everyone and their team.

Excellent CX training, so much information packed into 2 days! We've definitely gone back to the shop with new tools to better care for our Clients. Thanks Beech Consulting team!
Highly recommend.

Our automotive repair shop did CX Training with Beech Consulting. Alan and Alysa did a fantastic job of leading the course and keeping everyone involved. Our team is confident that what we learned will have a positive impact on our Automotive Repairs shop customer experience.

Our team spent the weekend with Alan and Alysa at customer experience training. Excellent trainers with great content. We will be taking our customer experience to the next level!

Alan's courses are outstanding! As someone who struggles with sitting through long classes, I truly appreciated how engaging, interactive, and enjoyable the training was. The management and communication skills I gained have been incredibly practical and easy to apply in both professional and everyday situations. I highly recommend this course to anyone looking for valuable, real-world skills.