Automotive Service Manager Training Online

October 10, 2025 Beech Consulting

If you’re working in the auto repair industry and looking to grow your career, Beech Consulting’s Automotive Service Manager Training Online program might be just what you need. Designed for current and aspiring automotive service advisors and automotive service managers, this online course gives you the tools to lead a service department with confidence and improve customer satisfaction.

Why Automotive Service Manager Training Matters

The service department plays a key role in the success of any auto shop or dealership. It’s responsible for repairs, customer communication, scheduling, and upselling services. That’s where the automotive service manager steps in — they make sure everything runs smoothly.

At Beech Consulting, we understand how challenging this role can be. That’s why we offer flexible automotive training courses that help managers sharpen their leadership, sales, and customer service skills — all from the comfort of their home or office.

What You’ll Learn In The Online Course

This online course is packed with valuable lessons tailored specifically for the automotive industry. You’ll get real-world insights and best practices to manage and grow your fixed operations department. Key topics include:

Leadership and team building – Learn how to motivate technicians and advisors
Customer satisfaction strategies – How to handle complaints and turn them into loyalty
Service sales techniques – Upselling maintenance and repairs without being pushy
Effective scheduling and workflow – Maximize shop productivity and minimize delays
Financial performance – Track KPI’s, gross profit, and labour sales
Communication skills – Build trust with both staff and customers

Each module is taught by experienced industry professionals who know the challenges of running a busy service department.

Benefits Of Online Automotive Training

Beech Consulting’s online course format makes it easy to access expert training — no matter where you are. Whether you’re a new automotive service advisor looking to grow into a manager role or a current manager looking to sharpen your skills, our training is flexible, engaging, and impactful.

Here are just a few benefits of enrolling in our automotive training:

Learn at your own pace with 24/7 access
No travel or time away from work needed
Apply what you learn in real-time at your shop
Receive a certificate of completion to boost your resume
Improve employee performance and customer satisfaction

Who Is This Course For?

This program is ideal for:

Automotive service advisors who want to move into management
Current automotive service managers seeking advanced training
Dealerships and repair shops looking to develop their team
Owners who want stronger fixed operations performance

No prior management experience is required — just a desire to learn and improve.

Real-World Results

Many shops that have gone through Beech Consulting’s automotive training have seen major improvements in their service department. Better workflow, happier customers, and increased sales are just some of the outcomes reported. Most importantly, service managers feel more confident and capable in their role.

Get Started Today

Don’t wait to invest in your future. If you’re ready to take the next step in your automotive career, Beech Consulting’s Automotive Service Manager Training Online course is a smart move. You’ll gain practical knowledge, leadership skills, and a fresh perspective that will help your shop run better — and keep your customers coming back.

Visit Beech Consulting’s website to learn more about enrollment, pricing, and upcoming course availability. Better customer satisfaction and stronger fixed operations start with the right training.

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Our Customer Reviews

I just completed my Level 1 with Alan, and I was thoroughly impressed. His exceptional attention to detail, combined with his ability to keep the entire group engaged from start to finish, made the experience both enjoyable and highly informative. Alan’s teaching style strikes the perfect balance between professionalism and approachability, which really set this training apart!
Riley-lyons43 k Aug 8, 2025

Very informative, helping change a mindset in service shop when coming from the dealership mindset
Wildcast Podcast Aug 8, 2025

Great experience and a phenomenal course. Definitely recommend!
Mycah Chattley Aug 8, 2025

We recently completed the Level 1 Service Advisor Training with Alan, and I couldn’t be more impressed. The training was practical, relevant, and full of real-world strategies that we could implement immediately. Alan has a deep understanding of the challenges service advisors face and delivers the content in a clear, engaging way. He didn’t just talk theory—he broke down the sales process, customer communication, objection handling, and quoting strategies in a way that made sense for our shop. His focus on building trust with customers and maximizing every opportunity at the front counter has already started making a difference in how our advisors approach their roles. What really stood out was how invested he was in our success. Alan took the time to answer questions, adapt the training to our team’s experience level, and gave us actionable takeaways we’ve started using right away. Highly recommend this course for anyone looking to strengthen their front-end team and increase shop performance from the first point of contact.
Edmonton Chassis Jun 6, 2025

(Translated by Google) Excellent content, dynamic exercises, and comprehensive material. A must-do for all technical advisors. (Original) Très beau contenu et des exercices dynamiques et un contenu complet. À faire pour tous les conseiller technique
Mario Comtois Jun 6, 2025

Crème of the crop! You will guarantee your business will grow working with Alan and the team. Technical expertise is relatively easy to get, but this is that combined with the humans, service and sales side - you won’t find it anywhere else.
Troy Treleaven Jun 6, 2025

excellent information and guidance can always learn more to better business. thanks Allan
Jay Perkins Apr 4, 2025

Advisor Training - Alan and Alyssa provide excellent customer service education that is relevant to anyone in the automotive repair sector. The class has an upbeat, hands-on approach that provides good techniques, templates and take home information that will help excel your customer service. Highly recommended.
Lori Wainwright Apr 4, 2025

Information was great and course was very engaging.Learned some new skills that I look forward to bringing back to the shop and using daily. Thank you
Nicole Wallischek Apr 4, 2025

Alan is an amazing coach. Really cares about your success in business or even in your personal life. The customer experience workshop is great for team building and improving the overall customer service experience at your business. Highly recommend
Ben Tamming Feb 2, 2025

Had the privilege of attending the Customer Service Experience class with my team. Allan and Alysa deliver this impactful training with such enthusiasm and passion. Personally I found the experience revolutionary in how we can approach our clients needs and beyond. I highly recommend this class to everyone and their team.
Kevin Graves Feb 2, 2025

If you want to take your shop to the next level then this is the right place for you. I wish I had this 10 years ago thank you to the beech team.
tyler Smith-santana Feb 2, 2025

Excellent CX training, so much information packed into 2 days! We've definitely gone back to the shop with new tools to better care for our Clients. Thanks Beech Consulting team! Highly recommend.
Ceilidh Comstock Feb 2, 2025

Our automotive repair shop did CX Training with Beech Consulting. Alan and Alysa did a fantastic job of leading the course and keeping everyone involved. Our team is confident that what we learned will have a positive impact on our Automotive Repairs shop customer experience.
James Elzinga Feb 2, 2025

Our team spent the weekend with Alan and Alysa at customer experience training. Excellent trainers with great content. We will be taking our customer experience to the next level!
Jeff Hutten Feb 2, 2025

CX training was awesome! So informative and engaging. Made it easy to become empowered. Excited to take my learnings back to the rest of the team.
Jessica Milton Feb 2, 2025

Thank you for the dedicated and engaging CX training that will give our shop tools to move forward!
shawn Stewart Feb 2, 2025

Excellent Cx training for our entire shop. Engaging for our entire team at True-Centre Auto Service in North Bay
Neil Cosman Feb 2, 2025

CX training
Caleb Kierstead Feb 2, 2025

Alan's courses are outstanding! As someone who struggles with sitting through long classes, I truly appreciated how engaging, interactive, and enjoyable the training was. The management and communication skills I gained have been incredibly practical and easy to apply in both professional and everyday situations. I highly recommend this course to anyone looking for valuable, real-world skills.
Will Fitzpatrick Feb 2, 2025

My team and I recently had the opportunity to participate in a training program offered by Beech Consulting, specifically designed for the automotive industry. It was one of the most enjoyable and engaging training experiences I’ve ever had. The process and materials were executed flawlessly, and our entire team found the sessions both insightful and enjoyable. You couldn’t ask for a better training experience. I’ve never left any program feeling as refreshed and excited to implement the new skills and knowledge we gained. We can’t wait to take any future courses they offer!
Done Right AutoCare Feb 2, 2025

Alan is very passionate about helping owners achieve their goals and succeed. I would highly recommend both his Service Advisor Level 1&2 to any owner new or even if they have been in business for sometime. Very knowledgeable group of people striving to better businesses for others!
Becky Graves Feb 2, 2025

Alan is simply one of the best when it comes to Automotive business coaching and mentor-ship! We have been involved with Alan for 8 years now and we have seen tremendous growth during this time and the resources provided and the insights that we have received have undoubtedly helped to grow our business! We are very thankful for his coaching as well as the performance group shop owners that we continue to work with via his leadership!
Robert Hutten Jul 7, 2024

⭐⭐⭐⭐⭐ I’ve been a client of Beech Consulting for 10 years, and I can confidently say that my business success is largely due to Alan's guidance. His emphasis on openness and exceptional customer service truly sets him apart. Alan's philosophy of ensuring that everyone wins has fostered a collaborative atmosphere that has benefited my business immensely. Beyond the professional relationship, Alan has become a close friend. His support has not only helped my business grow but has also contributed significantly to my personal development. I can't recommend Beech Consulting enough for anyone looking to elevate their business while fostering meaningful relationships. Thank you, Alan!
downtownauto11 Sep 9, 2024

Wow what can I say… Alan has been a mentor to me and my business for 10 years now with regular monthly coaching sessions setting goals and reaching them regularly has been a game changer for my bottom line. When we were introduced I was working very hard and long hours with out the results at the end of the year. Together we started a journey with training, Industry leading insight, a sold process was developed and targets were set for success I have steadily climbed to the top 10% percent of my industry in Sales , Profits and Customer Service Thank you Alan Jamie Barker
Jamie Barker Aug 8, 2024

We have been working with Alan for more than two years now, and we are so thankful for the positive support and results we have experience. I recommend Alan to any shop owner looking for a coach to help grow their business.
Ron Brouwer May 5, 2024

Thank you for the great training and the idea of taking a look at the industry from different points of view
Adam Urwin Apr 4, 2024

Very detailed, very friendly, very informative, would recommend to anytime looking to get into the industry
Christian fortino Apr 4, 2024

Very professional and pleasant
Jay Summers Apr 4, 2024

Been in a program with Alan for about 6 months now and as a shop owner, it's perhaps one of the best business decisions I made. His prior experience as a shop owner coupled with his easy accesibility make Alan great to work with
Armen J Apr 4, 2024

Highly highly recommend Alan as a coach and trainer. We joined a business group early on in our business shop ownership journey and he was instrumental in the success of our shop. He is a coach who leads with heart and integrity in all of his recommendations and it is very clear how much he truly cares for all of his clients. His service advisor training course is great for junior and senior advisors. If you are either just starting out, running a shop that is struggling for growth, or own a seasoned shop and looking to reach the next tier of growth Alan is the coach for you. Thank you for the great years of service Alan, look forward to many more!
Andrew Ackers Apr 4, 2024

Having sent my service advisors to the Beech Training, they have a better understanding of business operations. Customer satisfaction and communications have improved. Understanding how to manage the work dlow and shop will greaty benifit any operation. Thanks again .
Brock Hossack Apr 4, 2024

We have been working with Alan for a few years now and it has been great. You really dont know what you dont know until you get the support of someone as knowledgeable as Alan in how to run your buisness and not let your buisness run you. Id highly recommend alan to anyone that wants to grow their buisness and get support along the way.
dilraj sekhon Apr 4, 2024

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